We received our second Carbon8 after we sent an email to customer service. Our previous machine stopped working 7 months after purchase. The CS rep shipped us another one at no charge. Happy to be making bubbles again!
This is a really nice, high end product that lets you fill on a glass-by-glass basis. So it is truly on demand. The only issue I had was that they don't ship you a CO2 cylinder with the machine - they are sold separately. So I couldn't use the machine out of the box, I had to wait for the CO2 cylinder to come. Make sure you order the CO2 cylinder when you order the machine. The math works out to something like more than 200 cans of sparkling water per CO2 cylinder, so it pays for itself and it is better for the environment.
I had a subscription to a flavored water company for over a year, but missed carbonated water. I had quit using my Soda Stream because I hated those bottles. I even did a cost analysis between the subscription and the Carbon8 device and realized having it would save money. It was easy to set up and I love the ease of use. One of my all time best decisions!
The machine and concept is absolutely wonderful. The only feedback I can provide is a way to control carbonation, which is a signature feature of Sodastream. Fantastic machine otherwise!!
It’s so easy to use and great looking on the counter. It is truly a luxury to have carbonated water on demand without the need to have bottles.